This Privacy Policy sets out the terms on which SIMPLES SOLUTIONS LLC uses and protects the information provided by its users and clients when using its website and its communication services. This company is committed to the security of its users’ data. When we ask you for personal data by which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. This policy may be updated periodically, so we recommend that you review it regularly.
INFORMATION COLLECTED
We may collect personal information such as: name, contact information (email address and telephone number), demographic information, and data generated by the use of our communication services, such as call and message logs and metadata. Where necessary, specific information may be required in order to process an order, a delivery or billing.
USE OF INFORMATION
We use the information in order to provide and improve our services, maintain a record of users and orders, route and process voice and messaging communications, and comply with legal obligations. We may send you emails with information relevant to you; you may cancel their receipt at any time. SIMPLES SOLUTIONS LLC is highly committed to keeping your information secure and constantly updates its systems to prevent unauthorised access.
WHATSAPP AND META PLATFORM DATA
Our services integrate with the WhatsApp Business Platform, owned by Meta Platforms, Inc., in order to manage calls and messages on behalf of our business clients. Through this integration we may receive and process the user’s WhatsApp identifier, their telephone number, the status of call permissions and communication metadata. This data is used solely to provide the requested communication service and is processed in accordance with the Meta Platform Terms and with this policy. We do not use this data for advertising purposes, nor do we sell it to third parties.
HOW WE SHARE INFORMATION
This company will not sell, transfer or distribute the personal information collected without your consent, except to the infrastructure providers strictly necessary to deliver the service (for example, cloud and telephony providers), or where required by a judicial authority or by law.
DATA RETENTION
We retain personal data for as long as necessary to provide the service and to comply with legal, accounting or tax obligations. Communication metadata is retained for a maximum period of 24 months, after which it is deleted or anonymised, unless a legal obligation requires otherwise.
YOUR RIGHTS AND DATA DELETION
You may at any time request access to, rectification of, or deletion of your personal data, as well as object to its processing. To exercise these rights — including the deletion of the data associated with your WhatsApp account — write to info@simplessolution.com; we will handle your request within the periods required by applicable law.
COOKIES
We use cookies to obtain information about web traffic and to facilitate future visits. Cookies are used for statistical analysis and do not give access to information on your computer or to your personal data, unless you provide it. You may accept or refuse the use of cookies by configuring your browser; if you refuse them, some features of the site may not be available.
THIRD-PARTY LINKS
This site may contain links to other sites that may be of interest to you. Once you leave our page, we have no control over the site to which you are redirected and we are not responsible for its terms or for the protection of your data. We recommend that you consult the privacy policies of those sites.
SECURITY
We apply reasonable technical and organisational measures to protect your data against unauthorised access, alteration or disclosure.
CHANGES TO THIS POLICY
SIMPLES SOLUTIONS LLC reserves the right to change the terms of this Privacy Policy at any time. The last updated date indicates the version currently in force.
CONTACT
Simples Solutions LLC — 4300 Biscayne Boulevard, Suite 203, Miami, Florida, 33137 — info@simplessolution.com
PROVIDERS AND INTERNATIONAL TRANSFERS
To provide the service we rely on Amazon Web Services, Inc. (cloud infrastructure and contact centre, with processing in the United States) and OVH Hosting, Inc. (server hosting, with processing in Canada). These providers process the data solely on our behalf and in accordance with our instructions. This entails the transfer of data outside your country of residence, with the contractual safeguards required by applicable law.
Last updated: August 11, 2026